Powerful Incident Management
IRMSystem provides everything you need to report, track, and resolve incidents efficiently across your organization.
Quick Incident Reporting
Report incidents in seconds with our intuitive form. Add photos, videos, and documents as evidence. Select category, severity, and priority with ease.
Auto Assignment
Incidents are automatically assigned to the right person based on department workload. No manual routing needed - the system handles it intelligently.
SLA Tracking
Every incident has a Service Level Agreement (SLA) timer. Get alerts before deadlines and track compliance across departments.
Escalation Matrix
Define multi-level escalation rules. When SLAs are breached, incidents automatically escalate to supervisors, HODs, or admins.
Real-time Collaboration
Discuss incidents with threaded comments. Mention team members, share updates, and keep everyone in the loop.
KPI Dashboard
Visualize incident data with interactive charts. Track response times, resolution rates, SLA compliance, and department performance.
Smart Notifications
Get email and push notifications for assignments, escalations, comments, and status changes. Never miss an important update.
Reports & Exports
Generate detailed reports in Excel, PDF, or CSV formats. Export incident data for audits, meetings, or compliance reviews.
