Your Role & Permissions

Your role determines what you can see and do in SAMANVAY.

Feature Availability by Role

1 Getting Started with SAMANVAY

• Login: Use your registered email and password to sign in. Contact your administrator if you don't have credentials.
• Dashboard: After login, you'll see your dashboard with incident statistics, recent incidents, and quick actions.
• Navigation: Use the sidebar (desktop) or bottom navigation (mobile) to move between sections.

2 Reporting an Incident

• Click the "Report Incident" button from the dashboard or sidebar.
• Fill in the Title - be specific and descriptive.
• Select the appropriate Category (IT/Network, Safety, Security, Infrastructure, etc.).
• Choose your Department - this determines who handles the incident.
• Set the Severity (Low, Medium, High, Critical) based on impact.
• Set the Priority to indicate urgency.
• Provide a detailed Description - include what happened, when, where, and who is affected.
• Add Tags to help categorize the incident.
• Upload Photos, Videos, or Documents as evidence (max 20MB each).
• Check "Report Anonymously" if you want to hide your identity.

3 Understanding Incident Status

4 Tracking Your Incidents

• Go to Incidents from the sidebar to see all incidents.
• Use filters to find incidents by status, severity, department, or date.
• Click on any incident to view its full details, timeline, and comments.
• The Timeline shows every action taken on the incident.
• Check SLA Due time to know when the incident must be resolved.

5 Comments & Collaboration

• Open any incident and scroll to the Comments section.
• Type your comment and click "Post Comment" or press Ctrl+Enter.
• Use @username to mention other users and #tag for labels.
• All users involved in the incident can see and reply to comments.

7 SLA & Escalation

• SLA (Service Level Agreement): Each incident category has a defined SLA time.
• Breach: If the SLA time is exceeded, the incident is marked as "Overdue".
• Auto-Escalation: If an incident breaches SLA multiple times, it's automatically escalated.
• Escalation Matrix: Defines who to escalate to based on incident category and severity.
• HODs and Admins can configure escalation matrices in the admin panel.

8 Notifications

• You'll receive email notifications when incidents are assigned to you, escalated, or resolved.
• The bell icon in the top bar shows unread notifications count.
• Click the bell to see recent notifications, or go to the Notifications page to view all.
• Push notifications: Enable browser notifications for real-time updates.

9 Mobile Access

• SAMANVAY is fully responsive and works on all mobile devices.
• Use the bottom navigation bar to access key features on mobile.
• GPS Attendance: Mark attendance using GPS verification (mobile required).
• Upload photos directly from your camera on mobile.

Need Further Help?

• Contact your department head or system administrator for account-related issues.
• For technical issues, reach out to the IT support team.
• Email support: [email protected]
• Phone: +91-7633947548